Careers

RECEPTIONIST

• Greeting guests and matching their info with their reservations
• Handing out room keys and providing instructions for their reservation
• Answering phone calls and emails from future and current guests
• Completing administrative tasks such as, but not limited to, filing and photocopying
• Preparing room bills and ensuring prompt payments
• Preparing housekeeping checklist
• Processing Club Membership

Skills and Experience

• Problem-solving abilities
• Strong communication and interpersonal skills
• Excellent customer service skills
• Flexibility and the ability to respond appropriately to changing situations
• The ability to maintain professional standards under pressure
• Strong IT skills and knowledge of booking systems and software
• Excellent administration and organisational skills

HOUSEKEEPER

• Cleaning and sanitising rooms
• Makes beds and changes linens
• Vacuums and sweeps floors, carpets, and rugs
• Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops
• Dusting furniture and lamps
• Replenishing toiletries and towels
• Adhering to health and safety guidelines

Skills and Experience

• Attention to detail
• Thorough knowledge of cleaning agents and their applications
• Ability to work independently with minimal supervision
• Good organisational and time management skills
• Ability and willingness to perform repetitive and physically demanding tasks
• Knowledge and awareness of the relevant health and safety standards

CLUB ATTENDANT

• Serve alcoholic and non-alcoholic drinks
• Prepare and serve a variety of coffees and bar snacks
• Managing TAB and Keno gaming systems
• Collect payment, Using Point of Sale (POS) and EFTPOS and give change
• Assist with Bistro orders/meal service when required & functions and events

Skills and Experience

• Responsible Service of Alcohol (RSA) Certificate
• Responsible Service of Gambling (RSG) Certificate
• Cash Handling
• Customer Service/Hospitality
• Ability to work flexible hours, including weekends and holidays
• Must be 18 Years Old and Above

JUNIOR STAFF (BISTRO)

• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the day’s specials
• Take accurate food and drinks orders, using a POS ordering software
• Collect payment, Using Point of Sale (POS) and EFTPOS and give change
• Communicate order details to the Kitchen Staff
• Serve food orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Carry dirty plates, glasses and silverware to the kitchen for cleaning
• Follow all relevant health department regulations
• Provide excellent customer service to guests

Skills and Experience

• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
• Food Safety Certificate